Payment Terms
Last Updated: 10/10/2025
1. General Payment Terms
These Payment Terms govern all financial transactions between KEG Executive Management and our clients. By engaging our services, you agree to these payment terms.
2. Service Fees
Service fees are determined based on the specific engagement and outlined in individual service agreements. Fees may be structured as:
Monthly retainer for ongoing services
Project-based fixed fee
Hourly rate for specific engagements
Fixed price for competitive intelligence tiers
3. Payment Methods
We accept payment via:
Credit card (processed through Stripe)
ACH bank transfer
Wire transfer for larger engagements
Check (with prior approval)
4. Payment Schedule
Ongoing Services: Monthly retainer fees are due on the first business day of each month.
Project-Based Services: Payment schedule will be outlined in the engagement agreement, typically including an upfront deposit and milestone payments.
Competitive Intelligence: Full payment is due at time of purchase before work begins.
5. Late Payments
Invoices are due within 15 days of invoice date unless otherwise specified. Late payments are subject to:
Interest charge of 1.5% per month on overdue balances
Suspension of services until payment is received
Collection costs and legal fees for significantly overdue accounts
6. Refund Policy
Ongoing Services: Monthly retainer fees are non-refundable. Services may be terminated with 30 days notice, and final payment will be prorated.
Project-Based Services: Refunds are calculated based on work completed through termination date. Deposit may be non-refundable depending on engagement agreement.
Competitive Intelligence: Refunds available if requested before work begins. No refunds once analysis has commenced.
7. Expenses
Unless otherwise specified in the engagement agreement, client is responsible for reimbursement of reasonable expenses including:
Travel expenses (when required for in-person work)
Software or tools purchased specifically for client engagement
Third-party services procured on client's behalf
All expenses will be pre-approved and documented with receipts.
8. Fee Adjustments
Fees may be adjusted annually with 60 days written notice. Competitive intelligence tier pricing may be updated periodically with changes posted on our website.
9. Disputed Charges
If you believe there is an error in billing, please contact us within 15 days of the invoice date. We will investigate and respond promptly. Payment of undisputed portions remains due.
10. Taxes
All fees are exclusive of applicable taxes. Client is responsible for all applicable sales, use, and other taxes (excluding taxes based on our income).
11. Contact for Billing Questions
For questions about invoices or payment terms:
KEG Executive Management
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